Full-time/Benefits Eligible
    Bilingual (English/Spanish) Required
    Monday-Friday, 10:30am – 7:00pm*
    Pay Rate: $24.25/hour (not negotiable)
    *Flexibility is needed to be available outside of this schedule to assist with time sensitive participant needs.

    Emerge Center Against Domestic Abuse has begun an organizational process of transforming philosophy and practice to acknowledge the root causes of violence as being embedded in multiple, intersecting systemic oppressions (sexism, racism, homophobia, transphobia, classism/poverty, able-ism, and anti-immigrant sentiment).

    These conversations directly impact the climate and culture of our organization and are tied to the climate and culture in our community related to violence as a normalized experience. We are seeking team members across the organization who understand that humanizing the experience of all people is a radical act in a non-profit system and who are willing to be a part of transforming our organizational culture to be a more antiracist multicultural institution.

    We are seeking job applicants who understand it is our responsibility to ensure that our responses to domestic abuse must include the experiences of those who are most in need and who have the least amount of access to help and support and who can work in an environment that is rapidly changing.

    We’re committed to making our community a safer place for everyone. Join us!

    POSITION OVERVIEW
    The Bilingual Case Coordinator – Emergency Services Liaison provides trauma-informed, culturally responsive, and equity-centered support to survivors residing in hotel placements. This role builds trusting relationships by honoring each participant’s lived experience, identities, and needs. The Case Coordinator conducts intakes, risk and housing assessments, and co-develops individualized, shortterm goal plans using the Critical Time Intervention (CTI) model. They help participants access immediate resources, navigate housing and system barriers, and maintain safety, dignity, and autonomy throughout their stay. The role partners closely with team members and ensures timely, accurate documentation to support coordinated care and long-term stability.

    Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.  

    RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

    • Commits to upholding the agency’s mission, vision, community guidelines and values of safety, liberation, responsibility & repair, love, innovation, and joy. We value diversity, inclusion, equity, and belonging in all that we do
    • Engage in radical service to, and acceptance of, staff and participants as they are by committing to showing up with integrity and love and encouraging all to use their power to affect change
    • Commits to creating and maintaining a safe, equitable, trauma-informed, and healing work environment for all participants and staff members
    • Commits to a culture of understanding how our collective actions affect participants’ efforts to regain their independence and rebuild their lives
    • Assess potential crisis situations responding to, and accurately documenting, in an equity-centered and trauma-informed manner while notifying appropriate personnel as soon as possible
    • Follow all protocols and practices of Emerge programs, as well as all city, county, state, and federal rules
    • Displays an ability to identify problems and generate a range of solutions utilizing creativity, collaboration, open communication, and critical thinking skills
    • Maintains confidentiality of shelter sites and information pertaining to all staff, participants, and visitors.
    • Dedicated to personal development, furthering knowledge, services, and approaches to better meet needs of participants and staff
    • Strives for innovation incorporating new tools, practices, and mindsets that support relationship building, rest, restoration, and healing; not only for collective liberation but also for our individual wholeness, freedom, and ability to thrive
    • Attend all meetings and trainings as required

    ESSENTIAL DUTIES

    Participant Relationship Building & Support

    • Greets and welcomes new participants to the hotel program with empathy, compassion, and cultural humility
    • Builds meaningful, trust-based relationships by understanding participants’ lived experiences, intersectional identities, needs, strengths, and challenges
    • Applies the Critical Time Intervention (CTI) case management model to provide emotional support and domestic abuse education
    • Supports participants in navigating the hotel environment with dignity, compassion, and respect for autonomy
    • Meets with participants daily to ensure they are adjusting to the hotel environment and managing their safety, health, and well-being
    • Partners with Crisis Case Coordinators and other staff to promote stabilization, healing, and long-term success
    • Provides information and resources to address participants’ immediate needs upon entry, including food, clothing, hygiene, and other essentials, ensuring a dignified and supportive welcome experience

    Participant Stabilization & Goal Planning

    • Conducts intakes and assessments for participants entering the hotel program to identify immediate needs and safety concerns
    • Conducts initial and ongoing risk assessments to support immediate and long-term safety, accounting for historical trauma, identity-based threats, and systems-related harm
    • Collaborates with participants to develop short-term, actionable goal plans aligned with their individual experiences and safety needs
    • Supports participants in prioritizing their goals, tracking progress, and identifying resources for stabilization and transition
    • Compassionately supports the development of participants’ self-worth and confidence through strengths-based approaches

    Housing & Systems Navigation

    • Conducts housing and acuity assessments, including the Housing Questionnaire to identify potential housing instability and connect participants to available resources
    • Assists participants with housing searches, applications, and paperwork, including ordering documents like birth certificates and social security cards
    • Educates participants about their rights as survivors, tenants and refers them to legal services to promote long-term housing stability
    • Accompanies participants to housing-related or community appointments as needed
    • Advocates with housing providers, landlords, and public systems to reduce barriers such as eviction history, criminal records, or employment gaps
    • Promotes equitable access to social, legal, and economic resources that reduce barriers and enhance long-term housing success

    Accurate Documentation & Interdisciplinary Collaboration

    • Maintains accurate and timely documentation of participant services, progress, and outcomes in the Client Track data system
    • Participates in shelter case staffing meetings to provide updates on participant strengths, evolving needs, resource gaps, and engagement
    • Performs regular health and safety checks to ensure the hotel remains a safe, trauma-informed, and healing-centered environment
    • Shares relevant information and updates across the interdisciplinary team to promote coordinated care and continuity of support

    REQUIRED EXPERIENCE AND QUALIFICATIONS – Any combination of at least 4 years of work, professional or life experience (personal), in the following areas:

    Note: Emerge recognizes that the required skills and knowledge needed to serve survivors of domestic abuse can be derived by formal professional experience as well as other life experience outside of a professional setting. Applicants will be asked to make direct connections between their work/life experience and the required qualifications. We value the added foundation of formal education, however, any years spent in an educational institution will not count directly toward the number of years required/preferred.

    • Knowledge of the dynamics of domestic abuse and/or sexual violence
    • Experience working to support and advocate for survivors of gender-based violence, understanding of working with trauma-based reactions/behaviors (particularly during escalated situations/conversations)
    • Knowledge of how trauma and intersectionality impacts participants’ ability to request and receive support in a non-profit setting
    • Demonstrated knowledge and practice working with how gender identity, race, class, ability and sexual orientation and other cultural factors and/or identities intersect with issues of gender-based violence
    • Ability to examine your own power, privilege, and/or oppressions to work in service of all survivors
    • Demonstrate willingness and ability to confront racist, homophobic, transphobic behavior/comments in any setting
    • Ability to build authentic relationships with team members, supervisors, and program participants through practices such as listening to gain deeper understanding, being vulnerable and engaging in giving and receiving feedback
    • Ability to examine your own privilege and connections to power and/or oppressions so that you can work in service and consideration of the entire humanity of others
    • Ability to function in a complex institution and systems with a focus on problem solving and adaptability
    • Ability to communicate, both written and oral, clearly, and concisely
    • Ability to work independently and collaboratively, building authentic relationships with team members, supervisors, and participants
    • Required: Bilingual (English/Spanish)

    OTHER REQUIREMENTS

    • Ability to obtain appropriate fingerprint clearance through the Arizona Department of Public Safety
    • Ability to obtain CPR/First Aid certification
    • Valid Arizona Driver License and proof of automobile insurance (as applicable)

    PHYSICAL DEMANDS

    • Must be able to sit or stand during an 8–10-hour workday
    • Must be able to lift twenty-five pounds.

    WORK ENVIRONMENT

    • Emerge staff provide high-quality, compassionate care to our participants, and we work together to ensure that survivors receive the support they need. We offer a range of services, including case management, lay legal assistance, housing support, and advocacy.
    • We offer ongoing training and professional development opportunities to help our staff members grow and develop in their roles.
    • Overall, Emerge is a dynamic and rewarding place to work, where staff can make a real difference in the lives of others.

    Emerge is an equal opportunity employer