Administrative Office Manager
    Full-time/Benefits Eligible
    Bilingual Preferred
    Monday – Friday, 8:30 a.m. – 2:30 p.m.
    Pay Rate: $19.23/hour (not negotiable)*
    *Bilingual differential pay is available

    Emerge Center Against Domestic Abuse has begun an organizational process of transforming philosophy and practice to acknowledge the root causes of violence as being embedded in multiple, intersecting systemic oppressions (sexism, racism, homophobia, transphobia, classism/poverty, able-ism, and anti- immigrant sentiment).

    These conversations directly impact the climate and culture of our organization and are tied to the climate and culture in our community related to violence as a normalized experience. We are seeking team members across the organization who understand that humanizing the experience of all people is a radical act in a non-profit system and who are willing to be a part of transforming our organizational culture to be a more antiracist multicultural institution.

    We are seeking job applicants who understand it is our responsibility to ensure that our responses to domestic abuse must include the experiences of those who are most in need and who have the least amount of access to help and support and who can work in an environment that is rapidly changing.

    We’re committed to making our community a safer place for everyone. Join us!

    POSITION OVERVIEW

    The Administrative Office Manager (AOM) is responsible for creating a welcoming experience for all guests in person and telephonically at the administrative office as well as coordinating the functioning of the front desk operations.  The AOM will ensure that all individuals reaching out to Emerge for assistance are treated with empathy and from a trauma informed approach. This position will be responsible for; operation of the main phone system, daily processing of incoming and outgoing mail and maintaining office supplies and purchasing in addition to other administrative support tasks. This position provides support and partnership to Employee Services, Finance, Community Engagement and will have exposure to information, which is highly confidential in nature. The AOM is expected to exercise care and discretion when handling verbal and written information related to support services for survivors, agency operations, and employee services.

    RESPONSIBILTIES COMMON TO ALL AGENCY EMPLOYEES
    • Commits to upholding the agency’s mission, vision, community guidelines and values of safety, liberation, responsibility & repair, love, innovation, and joy. We value diversity, inclusion, equity, and belonging in all that we do
    • Engage in radical service to, and acceptance of, staff and participants as they are by committing to showing up with integrity and love and encouraging all to use their power to affect change
    • Commits to creating and maintaining a safe, equitable, trauma-informed, and healing work environment for all participants and staff members
    • Commits to a culture of understanding how our collective actions affect participants’ efforts to regain their independence and rebuild their lives
    • Assess potential crisis situations responding to, and accurately documenting, in an equity-centered and trauma-informed manner while notifying appropriate personnel as soon as possible
    • Follow all protocols and practices of Emerge programs, as well as all city, county, state, and federal rules
    • Displays an ability to identify problems and generate a range of solutions utilizing creativity, collaboration, open communication, and critical thinking skills
    • Maintains confidentiality of shelter sites and information pertaining to all staff, participants, and visitors.
    • Dedicated to personal development, furthering knowledge, services, and approaches to better meet needs of participants and staff
    • Strives for innovation incorporating new tools, practices, and mindsets that support relationship building, rest, restoration, and healing; not only for collective liberation but also for our individual wholeness, freedom, and ability to thrive
    • Attend all meetings and trainings as required
    ESSENTIAL DUTIES
    • Establishes and maintains meaningful, trusting relationships with participants by understanding their lived experiences, intersectional identities, strengths, needs, and goals
    • Applies the Critical Time Intervention (CTI) model to provide trauma-informed, participant-led case management through periods of transition and stabilization
    • Provides emotional support, domestic abuse education, safety planning, and crisis intervention in alignment with participants’ lived experiences
    • Responds to callers and walk-ins at CBS service sites by conducting risk assessments, offering safety planning, and completing emergency shelter requests as needed
    • Facilitates healing-centered groups that foster connection, mutual support, and empowerment for participants in community-based services
    • Proactively assesses and responds to participant crises using harm-reduction and de-escalation strategies that uphold survivor dignity and autonomy

    REQUIRED EXPERIENCE AND QUALIFICATIONS – Any combination of at least 2 year of work, professional or life experience (personal), in the following areas:

    Note: Emerge recognizes that the required skills and knowledge needed to provide support to those harming their partner and family members can be derived by formal professional experience as well as other life experience outside of a professional setting. Qualified applicants will be asked to make a direct connection between their work or life experience and the required qualifications below. We also value the added foundation that formal education can provide, however, any years spent in an educational institution will not count directly toward the number of years required or preferred.

    • Basic understanding of the dynamics of domestic abuse and/or sexual violence
    • Demonstrate understanding of how gender identity, race, class, ability and sexual orientation and other cultural factors and/or identities intersect with issues of gender-based violence and must be accounted for in the administrative functions of an agency
    • Demonstrate willingness and ability to confront racist, homophobic, transphobic behavior/comments in any setting
    • Ability to build authentic relationships with team members, supervisors, and program participants through practices such as listening to gain deeper understanding, being vulnerable and engaging in giving and receiving feedback
    • Ability to examine your own privilege and connections to power and/or oppressions so that you can work in service and consideration of the entire humanity of others
    • Ability to function in a complex institution and systems with a focus on problem solving and adaptability
    • Excellent written and oral communication
    • Ability to assess potential crisis situations and take appropriate action
    • Ability to work well independently and be self-motivated
    • Proficient computer skills including e-mail, calendars

    PREFERRED EXPERIENCE AND QUALIFICATIONS – Any combination of at least 2 year of work, professional or life experience (personal), in the following areas:

    •  Bilingual (English/Spanish) preferred

    REQUIRED COMPETENCIES

    • Strong organizational skills, detail-oriented, and the ability to handle multiple priorities
    • Maintain confidentiality and respect and observe organizational protocol
    • Highly organized and able to multi-task

    OTHER REQUIREMENTS

    • Appropriate fingerprint clearance through the Arizona Department of Public Safety
    • CPR/First Aid certification
    • Valid Arizona Driver License and proof of automobile insurance

    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must be able to sit or stand for long periods of time
    • Must be able to express or exchange ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately or quickly
    • Must be able to lift up to fifty pounds
    • Provide CPR/First Aid
    • Visual acuity and hand dexterity to work with computer systems (monitor, keyboard), reports, and other data sources, reading/entering/processing data and figures
    • Ability to use basic office equipment, including computer, copier/scanner, fax machine, printers, adding machine

    WORK ENVIRONMENT
    While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter.  Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

    • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
    • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate

    Emerge is an equal opportunity employer.