Full-time/Benefits Eligible
    Tuesday – Saturday: 8:30a – 5:00p*
    Pay Rate: $21.10/hour (not negotiable)**
    *Flexibility to work outside of regular schedule to meet with participants, and wiliness to meet with participants in the community as needed for housing support.
    **Bilingual differential pay is available

    Emerge Center Against Domestic Abuse has begun an organizational process of transforming philosophy and practice to acknowledge the root causes of violence as being embedded in multiple, intersecting systemic oppressions (sexism, racism, homophobia, transphobia, classism/poverty, able-ism, and anti-immigrant sentiment).

    These conversations directly impact the climate and culture of our organization and are tied to the climate and culture in our community related to violence as a normalized experience. We are seeking team members across the organization who understand that humanizing the experience of all people is a radical act in a non-profit system and who are willing to be a part of transforming our organizational culture to be a more antiracist multicultural institution.

    We are seeking job applicants who understand it is our responsibility to ensure that our responses to domestic abuse must include the experiences of those who are most in need and who have the least amount of access to help and support and who can work in an environment that is rapidly changing.

    We’re committed to making our community a safer place for everyone. Join us!

    POSITION OVERVIEW
    The Community-Based Case Coordinator (CBS-CC) provides trauma-informed, equity-centered, and participant-centered case management to survivors of domestic abuse participating in community-based services. Grounded in the Critical Time Intervention (CTI) model, this role supports survivors as they stabilize after a crisis and build pathways to long-term safety, support, housing, and healing. The CBS-CC fosters deep, trusting relationships and partners with participants to identify goals, navigate barriers, and access critical resources. Through in-person support, warm referrals, systems advocacy, and group facilitation, this role helps create a consistent bridge between crisis response and long-term community connection.

    RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

    • Demonstrates commitment to Emerge’s mission, vision, values, and community guidelines, centering safety, love, liberation, innovation, joy, and responsibility and repair in all aspects of work
    • Engages in radical service to participants and staff by showing up with integrity, compassion, and accountability, while supporting individuals in exercising their power and autonomy
    • Creates and maintains a safe, equitable, trauma-informed, and healing environment that supports the dignity, well-being, and growth of participants and staff
    • Practices survivor-centered, empowerment-based approaches that honor participant voice, choice, and self-determination without replicating control or harm
    • Applies anti-oppressive and equity-centered practices by recognizing and interrupting dynamics of power, privilege, and systemic inequity in interactions, decisions, and systems
    • Understands how individual and collective actions impact participants’ ability to access safety, stability, and long-term well-being, and acts in ways that support these outcomes
    • Assesses and responds to crisis situations in a timely, trauma-informed, and equity-centered manner, ensuring appropriate documentation and communication with relevant personnel
    • Upholds a collective practice of confidentiality and documentation integrity, ensuring all participant information is protected in alignment with legal requirements, organizational standards, and ethical practice, including appropriate handling of mandatory reporting obligations
    • Follows all Emerge policies, protocols, and program expectations, as well as applicable city, county, state, and federal regulations
    • Engages in critical thinking and problem-solving by identifying challenges and developing thoughtful, collaborative, and creative solutions
    • Actively participates in a culture of feedback by seeking, receiving, and providing feedback in ways that support individual and collective growth
    • Maintains the confidentiality and safety of all shelter locations and sensitive information related to participants, staff, and visitors
    • Demonstrates commitment to ongoing professional development and continuous learning to enhance services and meet evolving participant and community needs
    • Contributes to a culture of innovation by embracing new tools, practices, and approaches that support healing, restoration, and collective liberation
    • Attends and actively participates in all required meetings, trainings, and organizational activities

    ESSENTIAL DUTIES

    Participant Relationship Building & Support

    • Establishes and maintains meaningful, trusting relationships with participants by understanding their lived experiences, intersectional identities, strengths, needs, and goals
    • Applies the Critical Time Intervention (CTI) model to provide trauma-informed, participant-led case management through periods of transition and stabilization
    • Provides emotional support, domestic abuse education, safety planning, and crisis intervention in alignment with participants’ lived experiences
    • Responds to callers and walk-ins at CBS service sites by conducting risk assessments, offering safety planning, and completing emergency shelter requests as needed
    • Facilitates healing-centered groups that foster connection, mutual support, and empowerment for participants in community-based services
    • Proactively assesses and responds to participant crises using harm-reduction and de-escalation strategies that uphold survivor dignity and autonomy

    Participant Stabilization & Goal Planning

    • Completes intakes, acuity assessments, and the Housing Questionnaire to assess participant needs and areas of vulnerability related to housing instability
    • Develops individualized written case plans in partnership with participants that reflect their self-identified priorities and support healing and long-term success
    • Tracks and adjusts progress using tools such as the Self-Sufficiency (SIP) Matrix and CTI phase planning to ensure participant goals remain relevant and achievable
    • Collaborates with Crisis Case Coordinators and other staff to provide holistic support that aligns with each participant’s evolving needs and 9-month program timeline
    • Plans and supports participant transitions into safe, stable housing by prioritizing continuity, safety, and connection to long-term community-based resources

    Housing & Systems Navigation

    • Conducts housing searches and accompanies participants to viewings and appointments related to housing or supportive services
    • Assists participants in completing housing applications and gathering essential documentation such as birth certificates and Social Security cards
    • Advocates with landlords, housing providers, and public systems to challenge myths about domestic abuse and reduce systemic barriers including criminal records, eviction history, or credit issues
    • Co-develops budgets with participants and connects them to income supports, employment services, and financial literacy resources
    • Supports participants in navigating public and private systems (e.g., benefits, legal, education, healthcare) with dignity and empowerment
    • Makes warm referrals and provides in-person follow-up to ensure participants access and retain essential services
    • Educates participants about tenant rights, legal protections, and access to legal service providers as needed

    Accurate Documentation & Interdisciplinary Collaboration

    • Maintains accurate, timely, and participant-centered documentation of services, assessments, and outcomes in ClientTrack and other systems
    • Ensures compliance with agency standards and funder requirements, including HUD, DES, VOCA, and other reporting entities
    • Participates in case staffing meetings, team discussions, and reflective supervision to ensure shared learning and coordinated care
    • Collaborates closely with internal teams and external partners to promote seamless, survivor-centered service delivery
    • Provides participant-centered insights to support program evaluation, learning, and continuous improvement
    • Engages in ongoing professional development to deepen awareness of trauma, equity, cultural humility, and systemic oppression

    REQUIRED EXPERIENCE AND QUALIFICATIONS – Any combination of at least 2 years of work, professional or life experience (personal), in the following areas:

    Note: Emerge recognizes that the required skills and knowledge needed to serve survivors of domestic abuse can be derived by formal professional experience as well as other life experience outside of a professional setting. Qualified applicants will be asked to make a direct connection between their work or life experience and the required qualifications below. We also value the added foundation that formal education can provide, however, any years spent in an educational institution will not count directly toward the number of years required or preferred.

    • Knowledge of the dynamics of domestic abuse and/or sexual violence.
    • Experience working to support and advocate for survivors of gender-based violence, understanding of working with trauma-based reactions/behaviors (particularly during escalated situations/conversations).
    • Knowledge of how trauma and intersectionality impacts participants’ ability to request and receive support in a non-profit setting.
    • Demonstrated knowledge and practice working with how gender identity, race, class, ability and sexual orientation and other cultural factors and/or identities intersect with issues of gender-based violence.
    • Demonstrated ability to confront oppressive behavior and comments in any setting.
    • Ability to examine your own power, privilege and/or oppressions to work in service of all survivors.
    • Ability to function in a shelter setting and navigate complex systems with a focus on problem solving and adaptability.
    • Ability to communicate, both written and oral, clearly, and concisely. Proficient computer skills including e-mail, calendars, and participant data system.
    • Ability to work independently and collaboratively, building authentic relationships with team members, supervisors, and participants.
    • Preferred: Must have the ability to travel between sites
    • Preferred: Bilingual (English/Spanish)

    PREFERRED EXPERIENCE AND QUALIFICATIONS – Any combination of at least 4 years of lived/life experience (personal), work, or professional experience in the required areas

    • Experience in the social service field and/or in the area of domestic violence

    OTHER REQUIREMENTS

    • Ability to obtain appropriate fingerprint clearance through the Arizona Department of Public Safety
    • Ability to obtain CPR/First Aid certification
    • Valid Arizona Driver License and proof of automobile insurance

    PHYSICAL DEMANDS

    • Must be able to sit or stand during an 8-10 hour workday
    • Must be able to lift up to twenty-five pounds

    WORK ENVIRONMENT

    • Emerge staff provide high-quality, compassionate care to our participants, and we work together to ensure that survivors receive the support they need. We offer a range of services, including case management, lay legal assistance, housing support, and advocacy.
    • We offer ongoing training and professional development opportunities to help our staff members grow and develop in their roles.
    • Overall, our shelter is a dynamic and rewarding place to work, where staff can make a real difference in the lives of others.

    Emerge is an equal opportunity employer