Full-time/Benefits Eligible
    Bilingual Preferred
    Monday through Friday 8:30 am to 5:00 pm *
    Annual Salary: $70,000 (not negotiable)**
    *Flexibility is required to work outside of regular business hours, including on-call responsibilities and availability to respond to emergencies or time-sensitive matters as needed.
    **Bilingual differential pay is available

    Emerge Center Against Domestic Abuse has begun an organizational process of transforming philosophy and practice to acknowledge the root causes of violence as being embedded in multiple, intersecting systemic oppressions (sexism, racism, homophobia, transphobia, classism/poverty, able-ism, and anti- immigrant sentiment).

    These conversations directly impact the climate and culture of our organization and are tied to the climate and culture in our community related to violence as a normalized experience. We are seeking team members across the organization who understand that humanizing the experience of all people is a radical act in a non-profit system and who are willing to be a part of transforming our organizational culture to be a more antiracist multicultural institution.

    We are seeking job applicants who understand it is our responsibility to ensure that our responses to domestic abuse must include the experiences of those who are most in need and who have the least amount of access to help and support and who can work in an environment that is rapidly changing.

    We’re committed to making our community a safer place for everyone. Join us!

    POSITION OVERVIEW
    The Director of Community-Based Support Services oversees the implementation of Critical Time Intervention (CTI) case management across community-based service (CBS) sites, and the Renewal Housing Stabilization Program at Emerge. This role ensures the delivery of trauma-informed, equity-centered, survivor-led, and anti-oppressive services for survivors of domestic violence within community-based settings. The Director oversees daily program operations, staff supervision and support, participant stabilization services, CTI implementation, operational coordination, risk response, and cross-program communication to help ensure participants experience consistent, equitable, relational, and accountable services across programs and sites. This role oversees non-legal direct service staff and supports implementation of intake, assessment, goal setting, safety planning, referrals, systems navigation, and housing stabilization services related to housing, medical, behavioral health, legal, and social service systems.

    The Director maintains visibility across sites to identify operational barriers, staffing concerns, workflow gaps, communication breakdowns, and emerging risks that may impact participant safety, service delivery, or team functioning. This role requires grounded leadership, strong operational oversight, proactive communication, and the ability to respond thoughtfully and effectively within high-acuity environments. The Director collaborates across programs, departments, and community partners to strengthen continuity of care, improve coordination, and help ensure services remain aligned with Emerge’s values, documentation standards, confidentiality practices, and funder expectations.

    Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

    RESPONSIBILTIES COMMON TO ALL AGENCY EMPLOYEES

    • Commits to upholding the agency’s mission, vision, community guidelines and values of safety, liberation, responsibility & repair, love, innovation, and joy. We value diversity, inclusion, equity, and belonging in all that we do
    • Engage in radical service to, and acceptance of, staff and participants as they are by committing to showing up with integrity and love and encouraging all to use their power to affect change
    • Commits to creating and maintaining a safe, equitable, trauma-informed, and healing work environment for all participants and staff members
    • Commits to a culture of understanding how our collective actions affect participants’ efforts to regain their independence and rebuild their lives
    • Assess potential crisis situations responding to, and accurately documenting, in an equity-centered and trauma-informed manner while notifying appropriate personnel as soon as possible
    • Follow all protocols and practices of Emerge programs, as well as all city, county, state, and federal rules
    • Displays an ability to identify problems and generate a range of solutions utilizing creativity, collaboration, open communication, and critical thinking skills
    • Maintains confidentiality of shelter sites and information pertaining to all staff, participants, and visitors.
    • Dedicated to personal development, furthering knowledge, services, and approaches to better meet needs of participants and staff
    • Strives for innovation incorporating new tools, practices, and mindsets that support relationship building, rest, restoration, and healing; not only for collective liberation but also for our individual wholeness, freedom, and ability to thrive
    • Attend all meetings and trainings as required

    RESPONSIBILITIES COMMON TO ALL LEADERSHIP POSITIONS

    • Ensures programs, services, and practices support the vision, mission, community guidelines, values, and philosophy of the agency
    • Cultivates a culture of love, safety, liberation, responsibility and repair, innovation, anti-racism, and anti-oppression, and supports and promotes innovative practices aligned with these values
    • Supports values-based leadership and actively builds an equity-centered culture where fairness, justice, and inclusivity are at the forefront of decision making, and organizational practices
    • Promotes, embraces, and actively seeks to co-create spaces that are inclusive of employees from diverse backgrounds, perspectives, and experiences
    • Builds relationships and a sense of community among staff, with a focus on increasing equity, inclusion, and belonging through collaborative and co-creative practice
    • Encourages power sharing and takes action to create a culture where staff feel valued, respected, and empowered to perform their best using their gifts, skills, knowledge, and lived experiences to transform the organization and the community we serve
    • Ensures that the practices function in accordance with standards set forth in contracts and agency policy
    • Fosters positive and effective, nonviolent communication that promotes transparency, responsibility, and inclusivity.
    • Manages programs to ensure they are equitable, sustainable and results driven
    • Stays informed about current domestic abuse information and regulations
    • Continuously monitors and evaluates the organization’s progress
    • Knowledgeable in the techniques used to plan, implement, and evaluate programs or initiatives.
    • Ability to work well independently and be self-motivated
    • Proficient computer skills including e-mail, calendars, document processing, spreadsheets, and databases
    • Able and willing to travel within a designated service area for work

    ESSENTIAL DUTIES

    • Lead the implementation and day-to-day delivery of CTI services at CBS sites, ensuring the implementation of the CTI model while centering trauma-informed, equity-centered, and survivor-led practice during critical transition periods
    • Oversee the CTI case management process, including intake, assessment, goal setting, case assignment, safety planning, referrals, and transitions of care, with a focus on long-term stability rather than crisis cycling
    • Guide the equitable and strategic use of One-Time Subsidies across CBS, ensuring financial assistance is tied to individualized stabilization plans, leverages community resources, and supports participant movement toward independence
    • Provide coaching, mentorship, and “in-the-moment” support to staff navigating complex cases, high-acuity situations, and systems barriers, helping staff apply sound judgment while maintaining clear role boundaries
    • Monitor participant risk and service complexity at CBS sites, offering consultation and escalation support as needed and collaborating with senior leadership to address safety concerns in alignment with agency policy
    • Ensure accurate, timely, and consistent documentation of participant services, outcomes, and subsidy use, and oversee data collection and reporting to meet internal, funder, and regulatory requirements
    • Facilitate ongoing staff training and professional development related to CTI practice, trauma-informed care, equity-centered service delivery, and systems navigation, fostering reflective practice and continuous learning
    • Build and maintain collaborative relationships with community partners, housing providers, social service systems, and landlords to strengthen referral pathways and continuity of care for participants
    • Address participant concerns, feedback, and grievances with transparency, responsiveness, and care, supporting equitable resolution processes that uphold participant dignity, trust, and safety
    • Participate in hiring, onboarding, and training of staff, interns, and volunteers, and contribute to cross-departmental initiatives that improve service quality and organizational alignment
    • Maintain a flexible schedule to support operations that occur outside traditional business hours and respond to time-sensitive or emergent situations impacting participants during critical transition periods

    REQUIRED EXPERIENCE AND QUALIFICATIONS – Any combination of at least four (4) years of work, professional or life experience (personal), in the following areas:

    Note: Emerge recognizes that the required skills and knowledge needed to provide support to those harming their partner and family members can be derived by formal professional experience as well as other life experience outside of a professional setting. Qualified applicants will be asked to make a direct connection between their work or life experience and the required qualifications below. We also value the added foundation that formal education can provide, however, any years spent in an educational institution will not count directly toward the number of years required or preferred.

    • Knowledge of the dynamics of domestic abuse and/or sexual violence
    • Experience working to support and advocate for survivors of gender-based violence, understanding of working with trauma-based reactions/behaviors (particularly during escalated situations/conversations)
    • Knowledge of how trauma and intersectionality impacts participants’ ability to request and receive support in a non-profit setting
    • Demonstrated knowledge and practice working with how gender identity, race, class, ability and sexual orientation and other cultural factors and/or identities intersect with issues of gender-based violence
    • Ability to examine your own power, privilege, and/or oppressions to work in service of all survivors
    • Experience designing quality improvement strategies and implementation in a non-profit setting
    • Knowledgeable in the techniques used to plan, implement, and evaluate programs or initiatives
    • Experience designing staff development goals and training
    • Experience coaching and supporting staff in the delivery of services related to gender-based violence
    • Demonstrate willingness and ability to confront racist, homophobic, transphobic behavior/comments in any setting
    • Ability to build authentic relationships with team members, supervisors, and program participants through practices such as listening to gain deeper understanding, being vulnerable and engaging in giving and receiving feedback
    • Oversees the management of both CBS sites, addressing risk-related issues and facility needs, and coordinates with the facilities team to ensure timely resolution and support
    • Ability to examine your own privilege and connections to power and/or oppressions so that you can work in service and consideration of the entire humanity of others
    • Ability to function in a complex institution and systems with a focus on problem solving and adaptability
    • Knowledge of group facilitation and dynamics
    • Ability to communicate, both written and oral, clearly, and concisely
    • Ability to work independently and collaboratively, building authentic relationships with team members, supervisors, and participants
    • Proficient computer skills including e-mail, calendars, document processing, spreadsheets, and databases
    • Ability to travel within a designated service area for work
    • Preferred: Bilingual (English/Spanish

    OTHER REQUIREMENTS

    • Ability to obtain fingerprint clearance through the Arizona Department of Public Safety
    • Ability to obtain CPR/First Aid certification
    • Valid Arizona Driver License and proof of automobile insurance

    PHYSICAL DEMANDS

    • Must be able to sit or stand during an 8–10-hour workday.
    • Must be able to lift to twenty-five pounds.

    WORK ENVIRONMENT

    • Emerge staff provide high-quality, compassionate care to our participants, and we work together to ensure that survivors receive the support they need. We offer a range of services, including case management, lay legal assistance, housing support, and advocacy.
    • We offer ongoing training and professional development opportunities to help our staff members grow and develop in their roles.
    • Overall, our Community Based Services sites are a dynamic and rewarding place to work, where staff can make a real difference in the lives of others.

    Emerge is an equal opportunity employer.