Full-time/Benefits Eligible
Tuesday-Saturday 7:30 am – 4:00 pm
Sunday-Thursday 3:00 pm – 11:00 pm*
*This position also requires flexibility to attend hotline meetings and all staff meetings, which can result in a change in schedule for those weeks.
Bilingual (English/Spanish) Required
Pay Rate: $21.00/hour (not negotiable)

Emerge Center Against Domestic Abuse has begun an organizational process of transforming philosophy and practice to acknowledge the root causes of violence as being embedded in multiple, intersecting systemic oppressions (sexism, racism, homophobia, transphobia, classism/poverty, able-ism, and anti-immigrant sentiment).

These conversations directly impact the climate and culture of our organization and are tied to the climate and culture in our community related to violence as a normalized experience. We are seeking team members across the organization who understand that humanizing the experience of all people is a radical act in a non-profit system and who are willing to be a part of transforming our organizational culture to be a more antiracist multicultural institution.

We are seeking job applicants who understand it is our responsibility to ensure that our responses to domestic abuse must include the experiences of those who are most in need and who have the least amount of access to help and support and who can work in an environment that is rapidly changing.

We’re committed to making our community a safer place for everyone. Join us!

POSITION OVERVEW
Provides hotline callers with crisis intervention, safety planning, information and referrals, domestic abuse education and emotional support as appropriate. This position may work at the emergency shelter as requested.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

  • Maintain confidentiality and trust for all employees, participants and visitors
  • Consistently display culturally sensitive behavior and communication for all employees, participants and visitors. Seeks to expand knowledge base to increase cultural sensitivity
  • Seek win/win solutions, value interdependence, share a common sense of responsibility for the whole
  • Act in a manner that presents the agency in a positive light, and furthers a positive image for the agency
  • Demonstrate a positive and respectful personal appearance.
  • Contribute to a clean and orderly facility appearance
  • Demonstrate respect, courtesy and dignity for all
  • Respond in a timely manner in all aspects of communication
  • Maintain safe working environment for self, other employees, and visitors in accordance with applicable standards relevant to the position’s job duties
  • Display adaptability and flexibility to encourage team, participant and agency health including: initiating improvements, demonstrating problem solving and creativity, demonstrating motivation for change and enhancement of the organization

ESSENTIAL DUTIES

  • Provides hotline callers with crisis intervention, safety planning, information and referrals, domestic abuse education and emotional support as appropriate
  • Conducts assessments to determine caller’s immediate needs and connects caller with Emerge services and/or community resources as appropriate
  • Conducts basic mental health screenings and facilitates immediate intervention when appropriate
  • Facilitates services under the Arizona Intimate Partners Risk Assessment Instrument System (APRAIS) protocol in conjunction with law enforcement agencies including conducting lethality/risk assessments with callers
  • Supports in locating, and helping with access to, other shelters for participants that do not meet the criteria for Emerge shelter or are denied due to capacity, including keeping an active pulse on bed availability and criteria for community shelters along with building relationships at those facilities.
  • Provide hotline and other support services at the emergency shelter as requested
  • Responsible for implementing all programmatic and agency protocols as directed

OTHER ESSENTIAL DUTIES

  • Manages and documents emergency situations and notify appropriate employees
  • Completes all documentation thoroughly, accurately, and in a timely manner
  • Maintains confidentiality of shelter sites and participant information
  • Adheres to agency policies and procedures and all City, County, State and Federal regulations
  • Attends all meetings and trainings as required

REQUIRED EXPERIENCE AND QUALIFICATIONS – Any combination of at least 1 year of work, professional or life experience (personal), in the following areas:

Note: Emerge recognizes that the required skills and knowledge needed to serve survivors of domestic abuse can be derived by formal professional experience as well as other life experience outside of a professional setting. Qualified applicants will be asked to make a direct connection between their work or life experience and the required qualifications below. We also value the added foundation that formal education can provide, however, any years spent in an educational
institution will not count directly toward the number of years required or preferred.

  • Knowledge of the dynamics of domestic abuse and/or sexual violence
  • Demonstrate knowledge and practice working with how gender identity, race, class, ability and sexual orientation and other cultural factors and/or identities intersect with issues of gender-based violence
  • Demonstrate willingness and ability to confront racist, homophobic, transphobic behavior/comments in any setting
  • Demonstrate a trauma-informed understanding and practice in working with trauma-based reactions/behavior (particularly during escalated situations/conversations) that prioritizes remaining grounded and not reacting out of fear or punitive intention
  • Ability to build authentic relationships with team members, supervisors, and program participants through practices such as listening to gain deeper understanding, being vulnerable and engaging in giving and receiving feedback
  • Ability to examine your own privilege and connections to power and/or oppressions so that you can work in service and consideration of the entire humanity of others
  • Ability to function in a complex institution and systems with a focus on problem solving and adaptability
  • Excellent written and oral communication
  • Knowledge of group facilitation and dynamics
  • Ability to assess potential crisis situations and take appropriate action
  • Ability to work well independently and be self-motivated
  • Proficient computer skills including e-mail, and calendars

PREFERRED EXPERIENCE AND QUALIFICATIONS – Any combination of at least 2 years of lived/life experience (personal), work, or professional experience in the required areas.

  • Experience of individual or organizational work to support and advocate for survivors of gender-based violence; understanding and supporting families
  • Knowledge of the impact of trauma and lived experiences and the interface with how program participants request and receive support in a non-profit setting

OTHER REQUIREMENTS

  • Ability to obtain appropriate fingerprint clearance through the Arizona Department of Public Safety
  • Ability to obtain CPR/First Aid certification
  • Valid Arizona Driver License and proof of automobile insurance (as applicable)

PHYSICAL DEMANDS

  • Must be able to sit or stand for long periods of time
  • Must be able to express or exchange ideas by means of the spoken word to impart oral information to participants or to the public and to convey detailed spoken instructions to other workers accurately or quickly
  • Provide CPR/First Aid
  • Must be able to lift up to twenty-five pounds

Emerge is an equal opportunity employer